MARIANE NALUBWAMA
Applicant
Profile summary
Enthusiastic Customer service associate with solid understanding of retail dynamics, marketing and customer service. Offering years of experience providing quality product recommendations and solutions to meet customer needs and exceeding expectations. I am an open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Also experienced in maintaining stock, setting up promotions and merchandising items.
Key skills
Professional experience
•Greet customers warmly and assist them with their shopping needs. •Answer product-related questions and provide recommendations based on customer preferences. •Address customer concerns and resolve any issues in a professional manner. •Ensure customer satisfaction by providing a positive shopping experience. •Actively engage with customers to promote and upsell products. •Meet or exceed sales goals and performance targets. •Process sales transactions accurately and efficiently using the point-of-sale (POS) system. •Encourage customers to take advantage of promotions, discounts, and loyalty programs. •Stay up-to-date with product information and trends to assist customers effectively. •Provide information on new arrivals, features, and benefits of products. •Help customers select products that meet their needs and preferences. •Ensure the store is visually appealing by maintaining merchandise displays, organizing shelves, and keeping the sales floor clean. •Assist with stock replenishment and inventory management. •Ensure that the store follows all visual merchandising guidelines. •Assist in receiving, stocking, and organizing inventory. •Monitor inventory levels and report shortages or product discrepancies to the manager. •Conduct regular stock checks and assist in maintaining accurate inventory records.
- Greet customers warmly and assist them with their shopping needs.
- Answer product-related questions and provide recommendations based on customer preferences.
- Address customer concerns and resolve any issues in a professional manner.
- Ensure customer satisfaction by providing a positive shopping experience.
- Actively engage with customers to promote and upsell products.
•Greeting and warmly welcoming customers. •Actively communicating with customers in a friendly and helpful manner. •Promoting Company brand and merchandise. •Excellent customer service by fulfilling customers’ needs and meeting selling standards •Adhering to and consistently demonstrating the behavior of all company policies and procedures. •Being up to date with product knowledge and following company procedures, and company initiatives. •Positively adding to overall store performance through upselling, cross selling and my KPI daily achievements.
- Greeting and warmly welcoming customers.
- Actively communicating with customers in a friendly and helpful manner.
- Promoting Company brand and merchandise.
- Excellent customer service by fulfilling customers’ needs and meeting selling standards
- Adhering to and consistently demonstrating the behavior of all company policies and procedures.